Frequently asked questions
Q: When will my order ship?
A: We ship Monday - Friday. Each day we ship the previous days orders. If you order Friday morning, most likely your order will not ship until Monday.
Q: How will I know when my order ships?
A: When we print and fulfil your order an automated email (with tracking number) will be sent to the email address listed on your account. Please check your spam folder as sometimes these emails will be treated as spam.
Q: My package has been stuck in the same place for many days, what should I do?
A: It is not uncommon for packages to be stuck in the same location for a few days before moving on to another stop. There isn't much we can do to get the package moving. Contacting USPS does not accomplish anything as they just tell us to keep waiting. If it has been a week or more since your tracking number has updated then we may consider sending a replacement order at that time.
Q: My package is marked "Delivered" but I didn't receive anything, what should I do?
A: This has been a common issue for the last year. Usually you just need to wait another day or two for the package to show up. It might be worthwhile to contact your local post office to see if they can help, customers have had success in the past doing this.
Q: How can I order a knife?
A: We have order lists for all of our knives and we take all orders through email at firstname.lastname@example.org. Please send us an email and we will respond with all the information needed to get your spot.
Q: Which bearing fits this knife?
A: Unfortunately, there are way too many knives out there for me to know or keep track of which bearings will fit which knives. The only way to know for sure is to measure the bearing pockets and pivot pin then compare to the measurements listed for each bearing.
Q: Can you make custom sized bearings?
A: I do make custom bearings but there are many factors that determine the minimum order quantity and pricing. Please contact me for more details.
Q: What if my knife has a bearing race in the handle or blade?
A: Bearing races allow the bearing balls to sit deeper in the bearing pocket while not needing to make the overall floor of the pocket deeper. Putting in bearings that are not made to match the specific bearing race of the knife can result in damage to the knife. None of the bearings that we make are made with a specific bearing race diameter in mind.
Q: How can I return a product?
A: You can reply to the order confirmation or shipping confirmation email to request a return and we will send you a return label. Once we have received your return we will refund you for the purchase price.